IP PBX platform for hosted services
The module extends VoipSwitch main package functionalities of the business telephony services. The PBX platform supports a multitenant hosted model allowing the provider to offer fully equipped, dedicated PBX services for his business customers.
Every PBX created on the platform is a separate entity even though the whole system resides on one server (hardware). The module allows for an unlimited number of PBX master accounts (companies). Each PBX account user can have an unlimited number of employee accounts which, in their turn, can be associated tomultiple extensions.
- Flexible PBX company structure and user management
- Advanced PBX features list
- Communication – Voice, Video, SMS, Instant Messaging
- Admin interface and billing options
Flexible PBX company structure and user management:
Each company PBX account is associated with a master account, which role is to manage the account of the users, their virtual numbers and other configuration settings.
Master PBX account can define the company’s division on multilevel branches and departments for example by the geographical locations of the offices or by the structure of its departments like Sales, Support, Management etc.
The master account is also responsible for creating and managing the accounts of the company’s personnel. Each account can be granted different security levels determining its access to certain functionality on the PBX. The User accounts are associated with extensions. Every account can have multiple extensions. This feature is very useful while setting the account’s Answering rules. For example a user having various extensions for different purposes (e.g. one extension for Sales, another for corporate communication etc.) can then define different actions for incoming calls to any given extension.
Each User account is a SIP account that allows its the user to register to the system from different devices including:
- SIP hardware phones
- SIP software clients (our communicator or 3rd party clients)
- SIP mobile clients (our Mobile softphones family)
In addition, the user can log in to the web PBX interface in order to manage his account, use Contacts menu and other functions available to him from the web PBX.
Advanced PBX features list:
Standard PBX features
- Multiple Extensions per user
- Multi-Level IVR Auto Attendants
- Music “On Hold”
- Time spans, scheduled routing
- DIDs and SIP trunks
- Ring Groups, support for queuing
- Dial by name
- Find me, follow me – concurrent or linear with failover based on priorities
- Call Forward on “Busy”, on “No Answer”, when “Offline”
- Call Forward and Follow Me based on Caller ID
- Playing a greeting while forwarding, personalized greetings (based on Caller ID)
- Call Transfer – blind and attended
- Call Parking
- Do Not Disturb, also based on Caller ID
- Call Recording
- Virtual extensions – forward to external numbers.
Greetings management
- Recording voice prompts directly from the web interface using a microphone
- Uploading already recorded voice prompts thru the web
- Recording voice prompts by calling an IVR number
Voicemail Features
- Individual Mail boxes for each user
- Voicemail to e-mail Forwarding (in MP3 file)
- Voicemail notification through SMS
- Voicemail to text transcription (with notification by SMS or e-mail)
- Message Waiting Indicator
- Web Management of Voicemail greetings
- Personalized Voicemail greetings based on Caller ID
- Listening to Voicemails directly from the web
- Listening to Voicemails by calling an IVR number
- Push notification for iPhone users
Automatic Phone Provisioning
- Web based provisioning interface, (support for TFTP and HTTP provisioning)
- Templates for Linksys, Yealink, Grandstream, Nokia SIP client (through SMS) and others
Billing
- Call history with details, export to a CSV file
- Missed calls information
- Invoices downloadable from the web interface
- Payments history
- Sign up & recharge modules supporting the most popular payment systems(PayPal, moneybookers)
- Automatic credit card payments on low balance or/and for other cyclical payments like for monthly subscriptions, virtual numbers (DID), Voicemail to text service etc.
Directory
- Company Directory
- General Contact lists with groups stored on the server
- Sharing groups with other users
- Private Contact lists (not visible by other users)
- Click a number to make a call (using web phone) or click to send SMS to a contact
- Sending contact’s V-card through SMS
- Company’s directory integrated with the Presence/Instant messaging server (jabber), showing the users statuses in the company’s Contacts list with a click to chat option
Management
- Tenant level administrators, master accounts
- DID assignment
- Tenant assigned trunks
- Creating users (company/tenant personal) accounts
- Permission management, granting access for particular user to certain functionality/web interface menus
- Importing users’ accounts from files
- Creating company structure: branches and departments
- Assigning extensions to users
- Reports and statistics
Short text messaging (SMS)
- SMS among users (SIP)
- SMS to externals phones (SMPP, HTTP from the server to SMS carrier/SMS gateway)
- SMS inbox and outbox on the web interface
- Support for DIDs with SMS
Communication
- VopiSwitch mobile clients
- PC communicator
- Web softphone
Instant messenger
- Presence server, showing PBX users status
- Chat among PBX users
- File transfer
- Web chat
- Video conference among multiple web chat users
- Integration with Mobile and PC softphones from VoipSwitch
Unified messaging
- SMS to e-mail
- SMS forward, for example internal SMS forwarded to external GSM number
- Voicemail to text to SMS or e-mail
- Voicemail as MP3 to e-mail
- Offline IM message to SMS
- Voicemail text trough push notification to IPhone users
- SMS through push notification to IPhone users
Other options
- Multiple languages on the web interface
- Multiple themes
- Click to call flash button to be placed on a website, direct connection to predefined PBX number
- Connect Two, web initiated call conference between two phone numbers
- Integration with API of the major DID providers allowing for real time DIDs ordering
- 911 support
- Layout editor for users allowing for grouping functionalities in one menu
Communication – Voice, Video, SMS, Instant messaging:
- Voice and video communication over SIP protocol, supported video Codecs H263, H264 supported speech Codecs: G729, G723.1, G722, G711 and others
- SMS short text messages over SIP among users and to the PBX, to the external networks (e.g. GSM phones) the server converts SMS to SMPP or HTTP protocol in order to send it further to an SMS termination carrier or an SMS gateway
- Instant messaging: through XMPP protocol, support for yahoo, MSN and other messengers through XMPP transports (one IM client with multiple accounts)
- Web video conferences for logged users, multiple participants support
SIP clients:
- Mobile softphones: Blackberry (Voice), Android (Voice, SMS), Symbian (Voice, SMS, IM), IPhone (voice, SMS, IM), Windows Mobile (Voice, SMS)
- PC Softphone (Voice, SMS, IM).
Admin interface and billing options:
The admin interface allows the advanced configuration of the PBX platform. It should be used by the system’s Admin only (not by the tenants). From the admin interface the following operations can be performed (main options):
- Connectivity to DIDs providers
- Managing local DIDs inventory (DIDs from a SIP trunk or through a local gateway or extension card)
- Setting fees (setup and monthly) for DIDs
- Defining rates for voice and SMS
- Creating monthly packages, for example including certain number of minutes to certain destinations within monthly subscription fee
- Defining additional charges e.g. Voicemail to text subscription, DIDs payments, 911 fee etc.
- Creating tenants accounts
- Configuring sign up component for online tenants registration
- Enabling automatic recharge options (by credit cards associated with users) for cyclical payments
- Automatic invoice generation (with optionally CDR included)
- Support for prepaid and postpaid accounts
- Defining the default layout for the web interface.
For the full list of available functions please refer to our documentation.