We are excited to announce a powerful redesigned feature in our VSM4 module—the Live Calls View. Designed to give administrators real-time insights into active calls, this new addition offers a dynamic and customizable interface that enhances the monitoring and management of calls within your system.

What is the Live Calls View?

The Live Calls View is an innovative feature that enables administrators to view and manage live calls directly within the VSM4 module. By enabling the “Live Calls” switch, users can instantly access a live feed of ongoing calls. This feature isn’t just limited to current calls; it also allows you to review calls from specific time frames by setting start and end times, providing greater flexibility and control.

Key Features:

Enable Live Calls with a Simple Checkbox:

• Activating the Live Calls View is as easy as checking a box. Once enabled, the view will automatically display live calls, giving you immediate access to the most current call activity.

Detailed Call Information:

• With just a click on any call listed in the Live Calls View, you can dive into its details. This allows for quick troubleshooting, detailed analysis, or any necessary actions without navigating away from the main interface.

Customizable Time Frame:

• The Live Calls View isn’t just limited to real-time data. You can set a specific start time and end time to view calls from a particular period. This flexibility means you can analyze historical call data within a defined range, making it easier to review past activities or trends.

Adjustable Display and Refresh Settings:

• To cater to different needs, the Live Calls View offers customizable settings:
  • Number of Visible Calls: By default, the view displays 100 calls, but you can increase this up to a maximum of 1,000. This setting ensures that you can see as much data as you need without overwhelming the interface.
  • Refresh Interval: The default refresh interval is set to 1 second, providing near-instant updates. However, this can be adjusted according to your preference, allowing for a balance between real-time monitoring and system performance.

Important Considerations:

While the Live Calls View is incredibly versatile, there are a few things to keep in mind:

• Database-Driven Data: Since the data is now sourced directly from the database, you can not only monitor live calls but also calls from other periods, depending on the start and end times you set.
• Call Display Limit: The view can display up to 1,000 calls at a time. This means that if the selected time frame contains more than 1,000 calls, not all of them will be displayed in the Live Calls View. Administrators should consider narrowing the time frame or adjusting the number of visible calls to ensure they are reviewing the most relevant data.

Benefits of the Live Calls View:

Real-Time Monitoring: Gain immediate insights into ongoing calls, enabling quick responses to any issues or anomalies.

Enhanced Flexibility: The ability to set custom time frames allows for both live monitoring and historical analysis, making the tool useful for a wide range of scenarios.

Optimized Management: With detailed call information accessible directly from the view, administrators can manage calls more efficiently, reducing the need for external tools or systems.

Getting Started:

To start using the Live Calls View, simply log in to your VSM4 module and enable the “Live Calls” switch. From there, you can set your preferred start and end times, adjust the number of visible calls, and customize the refresh interval. The interface will immediately reflect these settings, displaying the relevant call data based on your configuration.

Conclusion:

The new Live Calls View is a significant enhancement to the VSM4 module, offering administrators unparalleled access to real-time and historical call data. Whether you’re looking to monitor ongoing activities or analyze past performance, this feature provides the tools you need to stay informed and in control.