One of the most common challenges in VoIP is ensuring a smooth and consistent call experience for end users. A frequent pain point occurs when a termination provider does not send a ringback back to the caller. From the customer’s perspective, the line seems silent — even though the call is being processed in the background. This often leads to confusion, repeated call attempts, or unnecessary support tickets.

🎵 Force Generate Ringback

This feature allows administrators to enable ringback generation directly on a retail account. When activated, VoipSwitch will generate a standard ringback for the caller in cases where the termination provider fails to send one.

Why is this important?

• Improved user experience – Callers always hear a familiar ringing tone instead of silence.
• Reduced support issues – Fewer reports of “silent calls” or “the line isn’t working.”
• Greater control for providers – Admins can now decide on a per-account basis whether to enforce ringback generation.

How it works

1. Go to the VSM4 Admin Panel.
2. Select a retail account.
3. Enable the option Force Generate Ringback.
4. Save changes – that’s it!

When should you use this option?

• If you’re working with a provider that doesn’t reliably send ringback tones.
• When customers report hearing silence before a call connects.
• As a safeguard in new routing setups to ensure a consistent call experience.