To meet our customers’ needs, we’ve enhanced VSM4 and VUC with a powerful new feature:

• The Main PBX account can now delegate selected company-level permissions to PBX sub accounts — not just the system administrator in VSM4.

This update gives companies more control, better operational efficiency, and secure delegation of daily telephony tasks.

What Has Changed?

• The Main PBX account can grant selected permissions to its PBX sub accounts.
• Sub accounts can receive the same permissions as the main company account — selectively.
• No need to enable all permissions — you choose exactly what each sub account can access.

This means greater decentralization without compromising security.

In VSM4 – Company-Level Permission Assignment

How to Assign Permissions in VSM4

To grant permissions to a PBX sub account in VSM4:

• Navigate to the PBX Sub Accounts list.
• Select the desired PBX sub account.
• Open the permissions section.
• Activate the required permissions according to the company’s needs.
• Save the changes.

In VUC – Main PBX Account Delegation

Assigning Permissions in VUC

To assign permissions to a PBX sub account in VUC:

• Log in to the Main PBX account.
• Access the PBX User Portal.
• Navigate to the Company → Users section.
• Select the desired sub account.
• Assign the required operational permissions.
• Save the changes to apply the configuration.

What Does This Enable?

Once the required permissions are assigned, a PBX sub account can access and manage PBX resources based on the granted rights, like:

• Purchase a DID number
• Configure Auto Attendant menus
• Set up queues and call groups
• Manage extensions
• Access recordings (if allowed)
• Monitor billing data
• and many more

All without requiring intervention from the main administrator.

Security & Control

Even though sub accounts can receive the same permissions as the main company account, access remains fully controlled and granular.

Each permission category includes three separate access levels:

• View – allows the user to see the configuration and data
• Edit – allows the user to modify existing settings
• Remove – allows the user to delete configurations

This means that the Administrator or Company Owner can, for example:

• Grant access to view numbers, queues, auto attendants, billing, or recordings
• Allow monitoring without the ability to modify configurations
• Prevent deletion of critical PBX elements

Permissions are explicitly granted, can be adjusted at any time, and remain fully under company-level control.