Traditional IVR (Interactive Voice Response) systems usually follow a predictable pattern:"Press 1 for sales, Press 2 for support, Press 3 for billing…” While effective, these menus can feel frustrating and outdated. Customers today expect natural, human-like interactions instead of navigating endless menus. That’s why we’ve taken a big step forward — integrating directly AI into VoipSwitch’s IVR scenarios. How It…