Traditional IVR (Interactive Voice Response) systems usually follow a predictable pattern:"Press 1 for sales, Press 2 for support, Press 3 for billing…” While effective, these menus can feel frustrating and outdated. Customers today expect natural, human-like interactions instead of navigating endless menus. That’s why we’ve taken a big step forward — integrating directly AI into VoipSwitch’s IVR scenarios. How It…
We’re excited to introduce a new security and control feature in the VSM4 Admin Panel under Retail Client Accounts: the ability to define allowed or blocked Caller IDs.This enhancement gives administrators more flexibility when managing how retail accounts can place calls, ensuring tighter control over caller identity and preventing unauthorized use. How It Works When configuring prefixes under a retail…
One of the most common challenges in VoIP is ensuring a smooth and consistent call experience for end users. A frequent pain point occurs when a termination provider does not send a ringback back to the caller. From the customer’s perspective, the line seems silent — even though the call is being processed in the background. This often leads to…
We’re excited to announce the rollout of a powerful new feature in our Wholesale calling platform — Caller ID–Based Intelligent Routing. This enhancement enables our system to dynamically route calls based on the origin of the caller’s number (CLI). It introduces a smarter and more cost-efficient way to handle domestic and international calls by evaluating whether the caller is local…
