Unified Communication
Voipswitch’s Unified Communication enables providers to offer a cloud business communication solution for enterprise customers.
Unified Communication (UC) combines PBX services with collaboration features such as presence, video, conferencing and messaging into a single solution.
UC blends previously separate services and features, making communication possible by various means and via multiple devices.
Smartphones
Web browser
VoIP devices
iOS
Android
Web RTC
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Essential enterprise telephony features
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Flexible billing with support for per seat subscriptions
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Mobility through its UC softphones with Rich Communication Features
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Self-care UC Portal with account management and communication features
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Provisioning for VoIP devices
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Web API for connecting external systems
Sign in
Main menu
Company structure
Voicemails
Voicemail Settings
My Profile
Help & About
Voicemail
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Individual voicemail boxes
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Group voicemail boxes
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Voicemail to e-mail (MP3 file)
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Voicemail notification through IM or Message Waiting Indicator
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Personalized greetings per Caller ID
Mobility
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Mobile clients for Android and iOS
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Sip devices provisioning via SMS or log in with email and password
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RCS features – IM, file sharing, presence
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HD audio and video calling
Home dark
Home white
Incoming call
Call view
Chats
Encryption
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All user-to-user communications, using the mobile apps or the portal, are fully encrypted, that includes chat, audio and video calls
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PUSH
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PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed
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Quality
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High quality audio & video calls
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Shared Network Address Book
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Company Directory
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Shared Address Book stored in the cloud
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Private address book (not visible to others) accessible from mobile clients and the User Portal
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Presence and Instant Messaging
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Availability – online, last seen, busy
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Presence status text
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Instant messaging with delivery and display confirmation
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Typing notification
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Multimedia file sharing
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Geo-location sharing
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Documents sharing – pdf, docs etc.
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Main features
Multitenant architecture
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One platform can be home for many enterprise accounts, each with their own accounts and extensions
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User accounts based on email addresses
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Support for multi-level branches/departments
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Multiple extensions per user account (different purpose numbers)
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Group collaboration
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Unlimited number of participants
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Multiple admins support
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Sharing documents and media files
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Delivery and display confirmation
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Group avatar
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Inviting people from outside of the company via email
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Audio conferencing
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Access for non-users by clicking a link directly through web
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Access to the group’s audio conference through an access number (DID) from a regular phone (secured by a PIN)
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Web Portal
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Company account management for admin user
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RCS features – IM, file sharing, presence
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HD audio and video calling directly from browser
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WebRTC support – no need to download any plugin
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Auto attendants
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Multilevel Interactive-Voice-Response (IVR) scenarios – one scenario can lead to another
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Scenarios can be assigned to DID numbers or extensions
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Menu numbers can be mapped to different PBX objects, such as users, extensions, hunt groups, scenarios, group voicemail etc.
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Record greetings directly from the web
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Essential telephony/PBX features
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Scheduled routing with time spans
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Ring Groups
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Find me, follow me
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Conditional Call Forwarding per CallerID, with personalized greetings per forwarding rule
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Call Transfer – blind and attended
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Music on hold
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Call parking
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Do Not Disturb, also per Caller ID
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CallerID – can be set to show a user’s mobile number or DID, or one of the company’s DIDs
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Click to call
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Click to call URLs managed from Dialing plan, with support for timespans
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A URL can point to a user or to a hunt group
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The option for users to create their own URL from My profile
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Provisioning for SIP devices
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Support for audio, video and IM with file sharing
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Other options
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Greetings management
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DIDs integration with API of major DID providers allowing for real time DID ordering
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Provisioning for SIP devices
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Fax sending from the Portal, received via email or via Portal
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PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed
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Calls monitoring
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Admin user can monitor all ongoing offnet calls
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Admin can enable call recording per user; only offnet calls will be recorded, internal communication is encrypted
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Admin can listen to the previously recorded calls as well as ongoing calls via the User Portal
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