Unified Communication

Unified Communication

Voipswitch’s Unified Communication enables providers to offer a cloud business communication solution for enterprise customers.

Unified Communication (UC) combines PBX services with collaboration features such as presence, video, conferencing and messaging into a single solution.

UC blends previously separate services and features, making communication possible by various means and via multiple devices.


Web browser

VoIP devices




  • Essential enterprise telephony features

  • Flexible billing with support for per seat subscriptions

  • Mobility through its UC softphones with Rich Communication Features

  • Self-care UC Portal with account management and communication features

  • Provisioning for VoIP devices

  • Web API for connecting external systems

Sign in

Main menu

Company structure


Voicemail Settings

My Profile

Help & About


  • Individual voicemail boxes

  • Group voicemail boxes

  • Voicemail to e-mail (MP3 file)

  • Voicemail notification through IM or Message Waiting Indicator

  • Personalized greetings per Caller ID


  • Mobile clients for Android and iOS

  • Sip devices provisioning via SMS or log in with email and password

  • RCS features – IM, file sharing, presence

  • HD audio and video calling

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Home white

Incoming call

Call view



    • All user-to-user communications, using the mobile apps or the portal, are fully encrypted, that includes chat, audio and video calls


    • PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed


    • High quality audio & video calls

Shared Network Address Book

    • Company Directory

    • Shared Address Book stored in the cloud

    • Private address book (not visible to others) accessible from mobile clients and the User Portal

Presence and Instant Messaging

    • Availability – online, last seen, busy

    • Presence status text

    • Instant messaging with delivery and display confirmation

    • Typing notification

    • Multimedia file sharing

    • Geo-location sharing

    • Documents sharing – pdf, docs etc.


Main features

Multitenant architecture

    • One platform can be home for many enterprise accounts, each with their own accounts and extensions

    • User accounts based on email addresses

    • Support for multi-level branches/departments

    • Multiple extensions per user account (different purpose numbers)

Group collaboration

    • Unlimited number of participants

    • Multiple admins support

    • Sharing documents and media files

    • Delivery and display confirmation

    • Group avatar

    • Inviting people from outside of the company via email

    • Audio conferencing

    • Access for non-users by clicking a link directly through web

    • Access to the group’s audio conference through an access number (DID) from a regular phone (secured by a PIN)

Web Portal

    • Company account management for admin user

    • RCS features – IM, file sharing, presence

    • HD audio and video calling directly from browser

    • WebRTC support – no need to download any plugin

Auto attendants

    • Multilevel Interactive-Voice-Response (IVR) scenarios – one scenario can lead to another

    • Scenarios can be assigned to DID numbers or extensions

    • Menu numbers can be mapped to different PBX objects, such as users, extensions, hunt groups, scenarios, group voicemail etc.

    • Record greetings directly from the web

Essential telephony/PBX features

    • Scheduled routing with time spans

    • Ring Groups

    • Find me, follow me

    • Conditional Call Forwarding per CallerID, with personalized greetings per forwarding rule

    • Call Transfer – blind and attended

    • Music on hold

    • Call parking

    • Do Not Disturb, also per Caller ID

    • CallerID – can be set to show a user’s mobile number or DID, or one of the company’s DIDs

Click to call

    • Click to call URLs managed from Dialing plan, with support for timespans

    • A URL can point to a user or to a hunt group

    • The option for users to create their own URL from My profile

    • Provisioning for SIP devices

    • Support for audio, video and IM with file sharing

Other options

    • Greetings management

    • DIDs integration with API of major DID providers allowing for real time DID ordering

    • Provisioning for SIP devices

    • Fax sending from the Portal, received via email or via Portal

    • PUSH support for mobile clients and User Portal – receiving calls and IM even if the browser or the app is closed

Calls monitoring

    • Admin user can monitor all ongoing offnet calls

    • Admin can enable call recording per user; only offnet calls will be recorded, internal communication is encrypted

    • Admin can listen to the previously recorded calls as well as ongoing calls via the User Portal

Free Demo Session

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