Managing backups and keeping your server data under control is an important part of maintaining a reliable VoIP system. With the latest VSM4 update, we have introduced new automation features that make both tasks easier to configure and manage directly from VSM4. Scheduled Automated Backups VSM4 now allows administrators to configure a scheduled backup that runs automatically at a selected…
Managing registered devices is an important part of maintaining a reliable VoIP environment, especially when an account can be used on multiple devices.With the latest update, we have added a new Unregister option to the screen displaying users currently registered with the switch. This allows administrators to manually remove a device registration directly from the VSM4 interface without having to…
We are continuously developing VoipSwitch 5 Class to improve its capabilities and provide an even stronger foundation for modern VoIP and telecommunications environments.The latest update to the VoipSwitch switching core introduces a wide range of improvements across security, SIP interoperability, billing, media processing, monitoring and overall system performance.These changes enhance the platform’s capabilities and provide operators with greater flexibility, visibility…
To meet our customers' needs, we’ve enhanced VSM4 and VUC with a powerful new feature: The Main PBX account can now delegate selected company-level permissions to PBX sub accounts — not just the system administrator in VSM4. This update gives companies more control, better operational efficiency, and secure delegation of daily telephony tasks. What Has Changed? The Main PBX account…
Traditional IVR (Interactive Voice Response) systems usually follow a predictable pattern:"Press 1 for sales, Press 2 for support, Press 3 for billing…” While effective, these menus can feel frustrating and outdated. Customers today expect natural, human-like interactions instead of navigating endless menus. That’s why we’ve taken a big step forward — integrating directly AI into VoipSwitch’s IVR scenarios. How It…
We’re excited to introduce a new security and control feature in the VSM4 Admin Panel under Retail Client Accounts: the ability to define allowed or blocked Caller IDs.This enhancement gives administrators more flexibility when managing how retail accounts can place calls, ensuring tighter control over caller identity and preventing unauthorized use. How It Works When configuring prefixes under a retail…
One of the most common challenges in VoIP is ensuring a smooth and consistent call experience for end users. A frequent pain point occurs when a termination provider does not send a ringback back to the caller. From the customer’s perspective, the line seems silent — even though the call is being processed in the background. This often leads to…
New enhancement to our Wholesale traffic charging system: charging based on the Calling Line Identifier (CLI), also commonly known as the caller ID. This feature allows for even greater flexibility and precision in how tariffs are applied, enabling providers to tailor billing strategies more effectively than ever before. What Is CLI-Based Charging? In telecommunications, the Calling Line Identifier (CLI) represents…
We’re excited to announce the rollout of a powerful new feature in our Wholesale calling platform — Caller ID–Based Intelligent Routing. This enhancement enables our system to dynamically route calls based on the origin of the caller’s number (CLI). It introduces a smarter and more cost-efficient way to handle domestic and international calls by evaluating whether the caller is local…
We’re excited to announce a powerful new feature in our VSM4 portal—Future Changes. This feature allows admins to schedule changes to call rates under specific tariffs, so updates happen exactly when needed, without the need for manual intervention. Why Future Changes? Managing call tariffs and ensuring that the correct rates are applied at the right time can be a challenge.…
