Traditional IVR (Interactive Voice Response) systems usually follow a predictable pattern:"Press 1 for sales, Press 2 for support, Press 3 for billing…” While effective, these menus can feel frustrating and outdated. Customers today expect natural, human-like interactions instead of navigating endless menus. That’s why we’ve taken a big step forward — integrating directly AI into VoipSwitch’s IVR scenarios. How It…
We’re excited to introduce a new security and control feature in the VSM4 Admin Panel under Retail Client Accounts: the ability to define allowed or blocked Caller IDs.This enhancement gives administrators more flexibility when managing how retail accounts can place calls, ensuring tighter control over caller identity and preventing unauthorized use. How It Works When configuring prefixes under a retail…
One of the most common challenges in VoIP is ensuring a smooth and consistent call experience for end users. A frequent pain point occurs when a termination provider does not send a ringback back to the caller. From the customer’s perspective, the line seems silent — even though the call is being processed in the background. This often leads to…
New enhancement to our Wholesale traffic charging system: charging based on the Calling Line Identifier (CLI), also commonly known as the caller ID. This feature allows for even greater flexibility and precision in how tariffs are applied, enabling providers to tailor billing strategies more effectively than ever before. What Is CLI-Based Charging? In telecommunications, the Calling Line Identifier (CLI) represents…
We’re excited to announce the rollout of a powerful new feature in our Wholesale calling platform — Caller ID–Based Intelligent Routing. This enhancement enables our system to dynamically route calls based on the origin of the caller’s number (CLI). It introduces a smarter and more cost-efficient way to handle domestic and international calls by evaluating whether the caller is local…
We’re excited to announce a powerful new feature in our VSM4 portal—Future Changes. This feature allows admins to schedule changes to call rates under specific tariffs, so updates happen exactly when needed, without the need for manual intervention. Why Future Changes? Managing call tariffs and ensuring that the correct rates are applied at the right time can be a challenge.…
To help safeguard your SIP accounts from potential misuse, we’ve introduced a powerful new feature in the latest version of VSM4—Maximum Rate Limiting. This feature is designed to prevent unauthorized usage, protecting your system from hackers who may attempt to make expensive calls by manipulating call rates. What is the Maximum Rate Limiting Feature? The Maximum Rate Limiting feature allows…
We are excited to announce a powerful redesigned feature in our VSM4 module—the Live Calls View. Designed to give administrators real-time insights into active calls, this new addition offers a dynamic and customizable interface that enhances the monitoring and management of calls within your system. What is the Live Calls View? The Live Calls View is an innovative feature that…
In our continuous effort to streamline processes and enhance the user experience, we are excited to introduce a new feature in our VSM4 portal—the webs modules activity sidebar. Launched just last week, this feature is designed to provide a more seamless and efficient way for administrators to monitor and manage web modules statuses directly from the VSM4 panel. What is…
Maintaining reliable VoIP (Voice over Internet Protocol) systems is critical in the fast-paced world of business communications.Downtime can lead to missed calls, lost opportunities, and decreased customer satisfaction. To address this, our latest VoIP solution introduces a robust feature to ensure continuous monitoring of gateways, coupled with real-time notifications when issues arise. Gateway Monitoring with SIP Options Packets A key…
